
Contents
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1. Introduction: Unbundling Routines 1. Introduction: Unbundling Routines
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2. A Case Study: Network Technicians in a New Cellular Phone Company 2. A Case Study: Network Technicians in a New Cellular Phone Company
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3. Organizational Imprinting: The ‘Primitive Accumulation’ Of Capabilities 3. Organizational Imprinting: The ‘Primitive Accumulation’ Of Capabilities
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3.1. Wrapping Up 3.1. Wrapping Up
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4. Fixing Troubles 4. Fixing Troubles
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4.1. Fixing Simple Troubles 4.1. Fixing Simple Troubles
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4.2. Testing Alternative Causes of a Trouble 4.2. Testing Alternative Causes of a Trouble
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4.3. Interpreting Troubles 4.3. Interpreting Troubles
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4.4. Wrapping Up 4.4. Wrapping Up
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5. Building a Network Station 5. Building a Network Station
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5.1. Wrapping Up 5.1. Wrapping Up
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6. Coordination and Hierarchy: The Emergence of Team Leadership 6. Coordination and Hierarchy: The Emergence of Team Leadership
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6.1 Wrapping Up 6.1 Wrapping Up
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7. Concluding Remarks 7. Concluding Remarks
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References References
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1 Talking About Routines in the Field: The Emergence of Organizational Capabilities in a New Cellular Phone Network Company
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Published:November 2001
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Abstract
The chapter is concerned with two sets of capabilities developed and implemented by a cellular phone network company. One of these capabilities is for the installation of new stations, the other is for maintenance and problem‐solving. These complex examples of capabilities are used in the paper to study the usefulness, limits, and meaning of the treatment of capabilities as bundles of routines. The chapter concludes that effective capabilities certainly do involve the mastery and use of certain routines, and also the ability to do particular and often idiosyncratic things that are appropriate to a particular context. The company studied in this chapter has different operations in different regions, and, therefore, the paper also explores the question of the extent to which capabilities, and practices, are company wide, as contrasted with developing regional‐ or group‐specific idiosyncratic elements, and conclude that the latter are important.
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