On the back of this text is a quote from a review of the first edition, from Library and Information Research News: ‘I almost never unreservedly recommend a book in a review that I write. This book is an exception. Go buy it.’ A strong recommendation indeed for a text regarding non-quantitative case study research on the behaviour of information seekers, and the workings of information institutions: but just how useful can a book on this topic be?

The text aims to serve as both as an introduction to, and a guide to how to undertake, Qualitative research, which is defined as

a process of enquiry that draws data from the context in which events occur, in an attempt to describe these occurrences, as a means...

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