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Online access & authentication

Find answers to frequently asked questions regarding online access and authentication listed below.

How does institutional online access work?

How long does online access last?

How can I get online access to a journal?

What happens if I have problems with online access?

As a librarian, do I need a username and password to access the online journals?

Can I change my username and password?

Can I pass my username and password onto my library users to use for access?

What should I do if I have lost or forgotten my username and password?

I am a librarian and I need to change the IP address details that Oxford Journals have registered for my institution. What should I do?

Why do I have to register under more than one subscriber number for my institutional access?

When I enter my username and password I receive a message saying that it is invalid. Why?

My institution has a subscription to an Oxford Journal, and access to the web site, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

What do I do if I don't know my subscriber number?

Is the e-version of a journal identical to the print version?

Are print and online journal issues published at the same time?

What is Athens?

Can we use Athens authentication to access Oxford Journals content?

How can I set-up Athens access with Oxford Journals Online?

Can I register more than one Athens ID against my subscription?

How will my library users login with their Athens username and password?

What is Shibboleth?

How does institutional online access work?

There are three main methods of Authentication support by Oxford Journals, IP access, Shibboleth and Referring URL access. If IP access or referring URL has been setup, when someone attempts to use the journal, our server checks to see if the requesting computer is within the list of internet IP addresses provided by a subscribing institution or the if the user is accessing the site via a pre-agreed URL. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional users taking advantage of IP access or referring URL, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access the journal simultaneously.

How long does online access last?

All subscriptions are entered on a calendar year basis running from January to December. See also Oxford Journals' policy on perpetual access.

How can I get online access to a journal?

Online access is available for organisations with an online-only or print plus online 'bundle' subscription (online access can also be arranged as part of a Collection). Once you have the relevant subscription it is the responsibility of the library administrator at the subscribing organisation to register online at Oxford Journals to activate access to full text content.

What happens if I have problems with online access?

If you experience any problems with online access, or have any other technical queries, our experienced Journals Customer Services will be pleased to assist you.

As a librarian, do I need a username and password to access the online journals?

Individual users at institutions do not need usernames and passwords, as access is generally arranged by authorised IP addresses. As a library administrator you will need your username and password to update your registration account details and access your usage statistics.

Can I change my username and password?

You may change you username and password at anytime either by accessing your account or contacting our Customer Services team.  Forgotten password may be reset at anytime be accessing the password reset functionality.

Can I pass my username and password onto my library users to use for access?

No. These details are for the use of the library administrator only. Registration for institutional users is authenticated via IP access and in these cases it is not possible to provide an additional username and password to be shared with library users.

What should I do if I have lost or forgotten my username and password?

If you have forgotten your password, simply user our password reset functionality to set a new password. To obtain your password via e-mail you will asked to enter the email address you used to register. If you can't remember your email address or it is likely to have changed since you first registered, please contact Journals Customer Services.

I am a librarian and I need to change the IP address details that Oxford Journals have registered for my institution. What should I do?

You can amend your IP address details using your library administration account. Simply sign in via the menu available on all pages. You will then have access to the my account menu. To amend your IP details select 'Institutional Settings' from the drop down menu and follow the on-screen instructions. If you have forgotten your username or password see our Help page or contact Journals Customer Services quoting your subscriber number(s).

Why do I have to register under more than one subscriber number for my institutional access?

If all of your titles are being mailed to the same address, we have duplicate address details for you. Please contact us quoting all subscriber numbers and we will consolidate them into one.

It may be that you have more than one delivery address (some of your titles may be mailed to you direct from us and some via a subscription agents consolidation service) in this case we regret that we are not able to consolidate the subscriptions onto one subscriber number, however it is now possible to move all of your subscriber numbers to one library administrator online account. Please contact Journals Customer Services quoting your subscriber numbers and let us know which username and password account you would like to use.

It may be that you have more than one delivery address because your institution covers more than one site. In this case a separate site licence is required for each site and you need to register separately for each site licence. See the Institutional Site Licence for more details.

When I enter my username and password I receive a message saying that it is invalid. Why?

Both username and password are case sensitive. Be sure that you are entering them correctly. If you would like to reset you password then go to our password reset page. Enter your email address and isntructions on how to reset your password will be emailed to you. If your email address is likely to have changed since you first registered, please contact Journals Customer Services quoting your subscriber number and new email address, and we will send them to you.

My institution has a subscription to an Oxford Journal, and access to the web site, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

If you are using IP access, when this happens, it is likely that the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

Your institutional subscription has not yet been activated.

The person who "activated" the online subscription did not enter in all needed IP addresses for your institution.

The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server.

You should talk to your librarian, and let them know you are having problems.

What do I do if I don't know my subscriber number?

This is an 8 or 12 digit number which is sent with your order confirmation letter, or it can be found at the top of your address label if receiving a print subscription. If you do not have a label, please contact the Journals Customer Services quoting your full delivery address and title/s that you subscribe to. We will then email you with your subscriber number.

Is the e-version of a journal identical to the print version?

On the whole, print and online versions of Oxford Journals are identical, except for those journals whose full-text does not appear online. However there are a few occasions where print content is not translated into online content, such as print advertising. There are also a few examples of supplementary material for articles, or special issues, that appear online and not in print. For more information on your journal of interest, please visit the specific journal homepages.

Are print and online journal issues published at the same time?

For Oxford Journals that have full-text articles online, in all cases the online issues are published before or at the same time as the print. However, there are several titles that offer 'Publish Ahead of Print' or 'Continuous Publication' services, which result in journal articles appearing online several weeks ahead of print. Details of such services are available at the relevant Oxford Journal homepages.

What is Open-Athens?

Open-Athens is the name of the service used to authenticate and authorise users for access to online services from around the world. There are now two major national Athens services in operation; one for UK education community and another for NHS sector.

Using Open-Athens can provide your users with access to a large number of different databases with a single username and password. It also allows your users to access your organization's online subscriptions even when they are outside the institution's normal IP range. This means that they get remote access to your library's journals when they are not on site.

For more information on Athens authentication please contact EduServ.

What is Shibboleth?

Shibboleth is a Federated Access Management system in use by a number of institutions. Further information can be found on the Shibboleth for Librarians page.

Can we use Open-Athens or Shibboleth authentication to access Oxford Journals content?

Yes, Open-Athens/Shibboleth authentication is now available in the Oxford Journals service. Access to our content via Open-Athens/Shibboleth is also available via a number of gateways that also offer this feature, including SwetsWise, EBSCO Electronic Journals and Ingenta. Please contact your preferred provider for further information.

How can I set-up Open-Athens or Shibboleth access with Oxford Journals Online?

If your institution has been set up to use Open-Athens or Shibboleth, access the Institutional settings page and enter you Organisation ID and Entity ID (provided by Open-Athens/Eduserv or your Shibboleth IDP).

Can I register more than one Open-Athens or Shibboleth ID against my subscription?

Access by Open-Athens or Shibboleth must be registered with Oxford Journals in accordance with our institutional license. This means that only one ID should be registered against a subscription unless a multi-site or consortia license has been agreed with Oxford Journals. If you do have a license allowing multi-ID access please contact Journals Customer service providing details of your Oxford Journals subscription number(s), Athens ID(s) and the mailing address of the sites covered.

How will my library users login with their Open-Athens/Shibboleth username and password?

If you are an Open-Athens/Shibboleth registered organization and you have activated your ID for use in Oxford Journals, your library users will now be able to access full text using their username and password. When accessing Oxford Journals from outside your organization's IP range, your should click the Sign in dialogue an select "Sign in via your Institution" they will then be able to select their institution for a pre-populated list of institutions that have been correctly setup to take advantage of Open-Athens/Shibboleth.

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