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Payments, renewals, & claims

Find answers to frequently asked questions regarding payment options, how to renew your journal subscription, and what to do in the event of a missing issue.

I have recently received a renewal notice asking for payment. Why have I received this when my records show that I have already paid?

I think I have paid to renew my subscription, but am not sure. Can you check to see if you have received my payment?

What methods of payment do you accept?

Is there a 'grace period' for electronic access or do we get 'switched off' on December 31st of the current license period?

Will we be able to access new year content to titles we have subscribed for this year?

I am missing an issue. How can I get hold of a copy?

I have recently received a renewal notice asking for payment. Why have I received this when my records show that I have already paid?

It may be that your payment was processed by us after the renewal program to produce the renewal notices was run. Please contact Journals Customer Services quoting your subscriber number, date and method of payment, full amount paid, and email address and we will check our records for you.

I think I have paid to renew my subscription, but am not sure. Can you check to see if you have received my payment?

Please contact Journals Customer Services quoting your subscriber number, date and method of payment, full amount paid, and email address and we will check our records for you.

What methods of payment do you accept?

Please go to Pricing and Ordering for full subscription information including payment methods.

Is there a 'grace period' for electronic access or do we get 'switched off' on December 31st of the current license period?

We understand that renewal negotiations can sometimes be complex and lengthy and we ensure (within reasonable limits) that online access is available during this time.

Will we be able to access new year content to titles we have subscribed for this year?

Yes, for a limited period. For titles which your institution has subscribed for this year you will also get access to next year's content on those same titles until the end of the online gracing period (end of February).

When gracing finishes, you will retain access to this year's content only.

I am missing an issue. How can I get hold of a copy?

We will replace missing issues free of charge if your claim is made within four months of publication date or date of order (whichever is later). If you claim outside of this time limit you will be charged the current single issue rate. Claim form.

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