The explosive entry of technology into every aspect of life has changed how people live, how they work, how companies do business - and how governments serve their people, For the first time since the creation of the modern welfare state, there is now a real opportunity to 'reinvent' government. With the help of the big IT vendors, governments are realising that by applying the same principles and technologies that are fuelling the e-business revolution, they can achieve a similar transformation. They have recognised the need to change the way they do business, to provide services and information centred on the citizen. The result: the emergence of e-Government.

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