
Contents
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Introduction Introduction
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A user centred approach to public transport information A user centred approach to public transport information
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Pre-trip (prior to the beginning of the trip) Pre-trip (prior to the beginning of the trip)
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On-trip (during the trip) On-trip (during the trip)
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End-trip (from the last vehicle to the final destination) End-trip (from the last vehicle to the final destination)
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Management of passenger information systems Management of passenger information systems
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The image of the system The image of the system
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General considerations in the design of an information system, based on the case of Transantiago General considerations in the design of an information system, based on the case of Transantiago
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Multiple and diverse users (internal and external/stakeholders) Multiple and diverse users (internal and external/stakeholders)
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Expectations of the system Expectations of the system
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Local practices and getting to know your user Local practices and getting to know your user
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Keeping information up to date Keeping information up to date
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Planning vs. practice: need for constant monitoring Planning vs. practice: need for constant monitoring
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Regulatory framework and normative overlap Regulatory framework and normative overlap
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Lessons from the Transantiago experience and future challenges in passenger information for BRT systems Lessons from the Transantiago experience and future challenges in passenger information for BRT systems
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References References
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Thirteen Passenger information systems
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Published:September 2016
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Abstract
A main success factor in the implementation of BRT systems is the user perception of the advantages of using it. Passenger information is a key tool to decrease the uncertainties of a journey on public transport and convey the benefits of the system. In this sense, BRT presents an advantage over regular bus services; due to its closed nature there is more control over variables like time and predictability of the service, key information for travellers. This chapter reviews the experience of developing passenger information for Santiago’s public transport system and the lessons that could be extrapolated to the design of passenger information systems for BRT networks.
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